A list of common questions we get. Can’t find the answer you are looking for? Drop us a line.
Who are you?
Hi! Nice to meet you. We are Hoot Promo. A promotional products company that started in 2013. We’ve started a brach of our business focusing on selling gourmet gift baskets for customers in the GTA. (If you need promo products, check us out here)
Where do you ship to?
Currently, we only ship within certain cities of the Greater Toronto Area. Right now, we ship to Toronto, Scarborough, Vaughn, Markham, and Mississauga. For more details, see our Shipping Zones here.
We’re planning on expanding our operations, so stay tuned!
What do your baskets come with?
All baskets come with a free personalized card that your recipient will receive! Simply enter your note in the Special Notes section during checkout time. We also offer free contact-less delivery to Toronto, Scarborough, Vaughn, Markham, and Mississauga!
What payment methods do you accept?
We take Visa, MasterCard, American Express, PayPal, and Interact Email E-Transfers.
When will I receive my order?
We strive to deliver orders within a 2 week time frame, however this will vary depending on location. When you place your order, one of our reps will contact you to provide an estimated delivery date.
I need help with my order.
Sure thing! Feel free to contact us for help.
Can I return a basket?
We generally don’t offer returns for any opened merchandise. But we review each order on a case by case basis. Please read our full Return Policy here. If you have questions, be sure to reach out to us for help.
You guys sound cool. Where can I connect with you?
Aww, that’s sweet, thank you! Feel free to like us on Facebook, follow us on Instagram, or Twitter! We appreciate your support 🥰